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Hello everyone! I have recently been having issues with my keyboard since the newest update on my phone. When I go to type it types different letters then what I’m clicking and then it does not spell stuff correctly. I have to stop typing, turn off the screen and reopen it to finish typing the message. Has anyone else been having this issue? How do I fix it? Thank you!

iPhone 11

Posted on Sep 7, 2020 9:48 AM

Question marked as Best reply

Posted on Sep 7, 2020 9:56 AM

1. Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

• Press and quickly release Volume UP button
• Press and quickly release Volume DOWN button
• Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Remove any case that you may have on your iPhone and try again. Determine whether the case was affecting the operation of your iPhone's key strokes.

(3) If the above does not work then - Check to see whether you have a screen protector installed. You can remove the screen protector and try again. Determine whether the screen protector interfered with the operation of your iPhone's key strokes. NOTE that you may not be able to use the same screen protector again after you remove it.

(4) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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Question marked as Best reply

1. Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

• Press and quickly release Volume UP button
• Press and quickly release Volume DOWN button
• Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Remove any case that you may have on your iPhone and try again. Determine whether the case was affecting the operation of your iPhone's key strokes.

(3) If the above does not work then - Check to see whether you have a screen protector installed. You can remove the screen protector and try again. Determine whether the screen protector interfered with the operation of your iPhone's key strokes. NOTE that you may not be able to use the same screen protector again after you remove it.

(4) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

The letter M and the O are unresponsive when tapped. The @ and the number 9 are also unresponsive when you tap on them. This issue happened when I updated my iPhone 11 to 14.0.1 from 14.0

I’ve tried all of the above to resolve the same issue. No luck.

Apple sent me a replacement as their support team wasn’t able to resolve my issue. Luckily it was covered under warranty. Up to mow, they suspect that the dual wireless charging pad by mophie had something to do with it.

Yes mine too exactly!! Did you find a solution?

One of the above points was to contact Apple Support. Point number 4. Did you do that as well?

Axel F.

I did, they’ll be sending me a replacement phone while mine gets fixed.

Could you provide examples of how your phone is typing the wrong letters? Like if you type qwerty, what appears on the screen?