Windows Hello is such a feature that lets users log in to Windows 10 without making efforts to remember the password. This biometric authentication is pretty straightforward to access the PC through facial or fingerprint recognition. Though this service sounds great, some users experience Windows Hello Fingerprint Option Currently Unavailable message. Show
The Sign-in options in Windows Settings display the aforementioned error which does not allow us to proceed further with the feature. So experts suggest uninstalling the fingerprint driver and upon reboot, this method will start working. Here is How to Fix Windows Hello Fingerprint Option Currently Unavailable in Windows 10 – 1] Uninstall Fingerprint DriverOne of the first solutions that would fix this Windows Hello problem is to uninstall the fingerprint driver. The drivers might get corrupted at some point either by some process or through updates. This eventually leads to the malfunction of this biometric service in Windows 10. Hence uninstall the buggy driver and restart the device to check for the issue.
2] Turn Off Fast StartupFast Startup is one of the common reasons for various issues including Windows Hello Fingerprint Option Currently Unavailable as well. Computer fails to perform a complete shutdown when this feature is turned on. Moreover, a few users resolved this biometric problem by simply disabling Fast Startup. Go through the below guidelines to carry out the workaround –
3] Reset Facial Recognition to Fix Windows Hello Fingerprint Option Currently UnavailableSometimes to deal with biometric problems, all it is required is a reset. Fundamentally, it is just the deletion of existing files and then re-register biometric (facial or fingerprint). Doing so will reset all the biometric entries like face scan, iris scan, and fingerprint. Just stop the Biometric service, delete all the existing files from system drive and the service followed by re-registering the entries. Follow the below instructions and deploy the workaround –
4] Modify Group Policy Settings (For Pro version only)There is a possibility that the installation of Creators Update has altered certain Biometric settings in Group Policy. Therefore, experts advise to check and edit the setting of Windows Hello and make sure everything is perfect. So, observe the below group policy settings and edit if it requires –
5] Uninstall Buggy UpdateFor many users, Windows Hello Fingerprint Option Currently Unavailable occurs after installing May 2019 update. If that is the case then it is best to uninstall that buggy update file. Sometimes an update gets interrupted due to poor internet connection or low disk space. Hence, the installation of such files also becomes corrupt which eventually disturbs various areas of the OS. Therefore, if the issue occurs especially after installing an update, get rid of it right away. So walk through the below steps and perform the solution –
Methods: That’s all!! Repair any Windows problems such as Blue/Black Screen, DLL, Exe, application, Regisrty error and quickly recover system from issues using Reimage. Why does Windows Hello not work on my laptop?Check for updates and restart your Surface
There may be hardware driver updates that are available or pending a restart. Updating your Surface might fix issues you're having with Windows Hello. To check for updates, select Start > Settings > Windows Update > Check for updates. Install any updates that you need.
Why is Windows Hello face not available on my device?Locate the Biometric devices option and expand by clicking on the arrow left to its name. Right-click on the device you are using to access Windows Hello (such as a fingerprint scanner) and select the Update Driver option. Restart your computer and check to see if Windows Hello is working again.
Why is my window Hello PIN unavailable?Navigate to Settings > Accounts > Sign-in options to set up a new PIN after deleting the old one. Afterward, click on Windows Hello PIN, add a new PIN, and hopefully, the PIN will start working on your operating system.
Why facial recognition is not available in my laptop?Empty the NGC Folder
If you are countering PIN-related issues, such as Facial Recognition not being available, you can delete the Ngc folder to solve the issue. In this way, you will be able to delete all data related to your current PIN settings and proceed with a refresh.
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