We want you connected, and Mobile Hotspot should give you Wi-Fi wherever you go. Show
Read me firstCheck your connecting device: Make sure it is within 15 feet of the hotspot. Try connecting a different computer or T-Mobile device to the hotspot. We can't support game systems, TVs, or non-T-Mobile phones or tablets. Check that all timeout, power saving, or hibernate features are off. Test to see if it can successfully connect to other Wi-Fi networks. If not, the problem is not with the hotspot. Try accessing a different website or app. If they work are expected, the hotspot is not the problem. Close or disable any programs running in the background and clear the browser cache & history. Make sure it's connected to the right Wi-Fi network. Hotspot connection issuesSmartphone Mobile Hotspot (SMHS)Supported T-Mobile phones and tablets that use your T-Mobile network as Wi-Fi for other devices.
Mobile Hotspot equipmentT-Mobile standalone Mobile Hotspot devices, not your phone, that provide a Wi-Fi connection for other devices.
Once you've checked all of the above:
Still need help?If you're still experiencing the problem, call us at 1-877-746-0909. It's best if you can call from a different phone than the one you are having issues with. Standalone Mobile Hotspot equipment doesn't turn on
Problem: The phone's portable Wi-Fi hotspot is automatically disabled, and a message is displayed in the notification panel indicating that the hotspot is disabled (no devices connected, hotspot has been disabled, or battery life will be extended.).  Cause: To increase the battery life of your phone, the portable Wi-Fi hotspot will be automatically disabled if no devices are connected to this hotspot within 10 minutes after it has been enabled (for versions earlier than EMUI 9.0, it is 2 minutes; this does not apply to devices running EMUI 9.0 where this duration cannot be changed). This is a new feature in EMUI 8.0 and later versions.
This feature cannot be disabled temporarily. The Wi-Fi hotspot will not be automatically disabled while charging. You are on vacation, and you don’t have your Wifi, but have your laptop with you. The only thing that is letting you get connected with your office is your cellular data. Now there is an immediate requirement of mailing an international client with your product proposal. So what do you? Yes, you use your mobile hotspot and connect that with your laptop. Your internet troubles are mitigated and you can finally breathe a sigh of relief. Now imagine your Android hotspot is not working? You will be no longer be able to send the client the mail which could be a game-changer for you as a business owner. This is the reason why we have come with some phenomenal solutions that will tell you how to fix Android hotspot not working. So without further delay let’s begin Making sure the internet connection is available A lot of android users share their hotspot connection, to use it on other devices like tablets or laptops. The connection is stable, but still, they can’t open any kind of web page or application if the android hotspot has no internet . Have you ever wondered why this happens? This happens if your internet plan has expired. So it is recommended that you set a daily limit of your data plan to avoid this issue. If this seems too hectic for you, then make a call with the service provider and ask to them enroll you in a plan that has unlimited data daily. Turning off the Wifi and switching it back on In some cases, there are chances that your wifi is having a problem in receiving the connection. In this case, you can try to turn off wifi and then switch it back again. Head over to the top edge of your android mobile and then swipe down the bar from that edge. You will see the wifi option available there. Switch it off and then turn it back again. Restarting your phone The working mechanism of computers and smart phones is similar. See when your computer gets hanged suddenly, your instant reaction is to shut it down. After restarting it, you see that your computer is performing fine again. The same thing happens with your android device. As soon as you restart your phone, a lot of bugs, glitches, logs, and device cache gets clear in the process. So a simple restart is all you need to solve Android hotspot no internet issue. Recreating your hotspot This basically means removing the previous password from your hotspot and replacing it with the new one. Change your old password and replace it with a new one. Doing this, you have just created a new hotspot for your android device. If this solution doesn’t work we move on to the next Turn off the power-saving mode The hotspot in your android device is showing issues since your power saving mode is turned off. For this follow the following steps
Checking the bandwidth The latest smart phones come with a 5GHz frequency. Others don’t have this feature. So this means that even if you have used a trick to make your android to go with 5GHz frequency your hotspot will be showing issue if your mobile is not supported for 5GHz Follow the following steps to fix this issue
This should fix the issue, if not, we move on to the next solution Checking the receiving device There may be a case, where your hotpot is perfectly fine, but your receiver device may have issues. The receiving device may have a problem in hardware and software and hence your hotpot is not managing a good connection Factory reset Factory resetting your phone would mean that all your data will be wiped out and your phone will start as if it was new. For this, you need to head over to your settings tab and then search for factory reset. This will wipe out all the glitches in your phone and it will start fresh. Now check your wifi connection again to see if it is working properly Finding out a phone service provider If all the above solutions don’t work, then it’s time that you consider a phone repair service which is reliable. This is where carlcare comes into the picture.When people think of resolving mobile issues for Infinix, TECNO or itel, they think of carlcare. If the hotspot is not working on TECNO, Infinix or itel phone, you can locate a Carlcare service center near you to get it fixed. Additional mention: The new range of smart phones has the feature of switching off your hotspot if it’s not connected a few minutes. This might cause your hotspot to show issues. In order to avoid that disable the option which says “turning on the wifi automatically”. For this solution to work follow the syntax: network and internet > wifi hotspot > switch off the wifi Why is my hotspot showing disabled?On most Android phones, your hotspot is turned off automatically if you don't connect your devices within the specified time frame. This may be the feature causing issues with your hotspot, as your hotspot gets disabled even before your devices get a chance to connect.
Why can't i enable hotspot on my phone?If your hotspot won't work, ensure the internet works and you're entering the right password. You can also try disabling battery saver or low power mode or restarting your phone's Wi-Fi. If your phone's hotspot still won't work, then tethering or turning the phone on and off might help.
Why is my hotspot button greyed out iPhone?Most people do not realize that the cellular data option must be turned on otherwise the personal hotspot feature will appear greyed out. So we recommend checking the mobile data setting on your iPhone once and turning it on if it was disabled.
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