Well i dont get what is happening, no its not a new laptop and that may be the problem but i changed the charger and nothing, i take the battery out and when i turn a game on the computer just turns off i even tried to turn the laptop brigthness screen to the minimum to see if the charger for some reason stoppedhaving thepower to charge the laptopbut thats not it the charger is new and the computer stops charging but not only charging, when the game menu appears its like the same as saying there is no charger plugged in the laptop, because i have no power going to the laptop when gaming but if i look at the laptop the led that the computer is plugged in is on and its true the laptop its plugged but it is not receiving energy do you guys have any idea of what can be the problem? BTW if i unplug the charger when gaming and plug it again the computer starts charging but only for a few seconds and stops again, if i shutdown the laptop it has no problems charging, but even when its on sometimes it stops charging even if im not playing any game or not doing anything at all.
Sorry if i wrote something wrong english is not my native language thanks. Welcome to the HP Support Community.Apologies for all the inconvenience. Check for the BIOS update ? Check if the windows are up to date ? Request you to follow the below troubleshooting steps I have a few steps listed below that should help you resolve this concern: Unplug the charge and use the laptop until the battery drains to 15%. Turn off the laptop and turn it back on after 30mins. Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 1) In the search box, type and open “Device Manager”. 2) Expand “Batteries”. 3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 4) Click on “Uninstall”. 5) At the prompt put a check in the box to remove the current driver 6) Shutdown the computer. 7) Remove the battery for minute and then put it back in.
9) Go to Device Manager. 10) Expand Batteries. 11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 12) Click "Search automatically for updated driver software" Do the same thing with Microsoft ACPI-Compliant Embedded Controller. Restart the computer and the issue should be fixed. Additional help can be found in the below articles: Battery Charging Delayed When Operating Notebook in High Ambient Temperatures Battery Indicator Light Turns On and Off While Battery is Charging Hope this helps! Keep me posted. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! Have a great day! Hello Lex, Thank you for getting back to us. We will help you further. I request you to try the below methods: Method 1: I request you to place the computer in Clean boot and check if it helps. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. Follow the link to place your computer in Clean boot: https://support.microsoft.com/en-us/kb/929135 Disclaimer: To start the computer in normal mode refer the section, "How to reset the computer to start normally after clean boot troubleshooting" from the link above. Method 2: I request you to use the hardware troubleshooter to fix the issue The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter. Follow these steps:
I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you. Thank you.
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