This article lists common reasons why the “ So, when you try to start an Office 365 app, the following error appears: We couldn’t verify your Office 365 subscription, so most features of Word/Excel/Outlook have been disabled. Please make sure you’re connected to the internet and restart your application. First of all, do the easiest things:
If you see a blank sign-in window in the Office application, follow the steps from this article. Quite often the subscription verification problem occurs if different Office versions are installed on your computer. For example, Visio from Office 2016 MSI package (activated using a key or on your KMS server host) or some Click-to-Run (C2R) apps from the Office 365 (Microsoft 365 Apps for enterprise) with a subscription. Even though Microsoft states that the configuration should work correctly, it often causes problems. You can view the list of activated Office licenses on your computer using the ospp.vbs tool. This VBS script is installed on a computer together with Office (we talked about ospp.vbs in the article about KMS activation of Microsoft Office). Run the command prompt as an administrator and go to the directory Office is installed to:
If you have x86 Office version, go to Run the command below to display a list of installed Office licenses:
The screenshot below shows that the following
Microsoft Office licenses are installed and activated on the computer: If you remove an MSI Office version installed using a product key, make sure you have the product key saved (you will need it if you want to reinstall Office). To remove a license, enter 5 characters of the product key in the following command:
You will see the message: Product key uninstall successful. Open an Office app, sign in under a user account and make sure the product is activated. If the problem persists, try to:
Why am I having trouble verifying my Office 365 account on this computer?We're having trouble verifying your Office 365 account on this computer. ' This could happen if your account has lost its connection to the software or if your details such as the password or email address have changed and not synchronised.
How can I verify my email id in office?7 best tactics to verify your email addresses. Check the email syntax.. Ping the server.. Send an email from a different account.. DNS lookup.. Perform an IP address lookup.. Use an email verification tool.. Verify your email list while sending cold emails.. |