This is a terrible and dodgy broker avoid them at all cost if you value your money,so this is how it all started i opened up a brokerage account and funded my account first with a $100 after that I set out to trade but my account was disabled and they said I needed a minimum of $500 I funded that and then started trading note for every profit or loss you make on any trade this broker charges you a $4.00 commission regardless of how much profit you make. Imagine getting charged a $4.00 commission for a $10.00 profit and again thier platform is so buggy and look like a script written by novice programmer it's lags and makes you lose on trade you have been making profits on before you even get to opt out. When I had enough of thier stress I decided to withdraw my money and ever since it has been one email to the other and a roller coaster ride and now it seems like they don't want to give me my money even after sending all the paper work they requested. They said it was after one business day and now is the 3rd day and still haven't heard any updates or anything regarding my money. I have all the screenshot from my account and all payment I made to this dodggy broker that claims to be a legitimate company for further legal action. It'become one too many Show
Date of experience: March 19, 2024 Reply from FXTM Updated 6 hours ago Hello Katie. We love our customers & we're here to provide clarity for your issue and help resolve it: 1. The minimum deposit levels for our Trading Accounts are clearly mentioned on our Website, Help Center and on your MyFXTM Dashboard - we have 2 Trading Account types & the Minimum Deposit is 500 $/€/£. The Trading Account will be activated for Live Trading only when the minimum deposit level has been reached. Here is a helpful reference: https://www.forextime.com/trading-accounts 2. Details of Commissions we charge are also clearly specified on our Website & Help Center, since we believe in Transparency. We also have a helpful article here with a detailed explanation on how the Commissions are calculated: https://get.fxtm.help/hc/en-gb/articles/8812133778333-Do-you-charge-commission-on-trading-accounts 3. We are a strictly Regulated & Monitored Broker and it is impossible for us to manipulate your trades. If you are facing issues while trading with us, please reach out to our Support Team with screenshots or details & they will definitely investigate and help you. 4. Since we are a regulated broker, we follow strict verification protocols to ensure the safe transfer of your funds & the security of your funds is extremely important to us. To verify your payment method, you will need to submit a detailed Bank Statement or Screenshot showing your Full Name, Full Account Number & the Deposit Transaction made to us, in one document - however, the documents you've provided to us does not contain one or more of these details. Please always keep check on your Registered Email Inbox for incoming emails from our Team. Once verification steps are completed, your withdrawal will definitely be processed within the standard time-frame. Always remember that we're on your side, Katie & we're here to help. We have arranged for one of our specialists to contact you to help guide you with completing the verification process. Fraudulent website?I'm trying to verify if the website forextime.primeveste.com is a valid FXTM website but can't get an answer. Date of experience: March 21, 2024 Reply from FXTM 6 hours ago Hello Pam. The website link you shared is not related to us in any way. For reference, this is our official website: https://www.forextime.com/ where you will find the list of our official Social Media Channels and Support Chat Portals. Here is an article that will help protect yourself against frauds & scams : https://get.fxtm.help/hc/en-gb/articles/11861982323228-How-do-I-recognize-frauds-scams-protect-myself-from-them This is awesome! Thanks for sharing your positive feedback, Erastus. Starting your trading journey can be intimidating and that's why FXTM makes it a point to help guide new customers so they can enjoy a hassle-free trading experience with us. We've got our comprehensive Educational Library, free Demo Trading Accounts, powerful Trading Tools and a super-awesome Help Center : https://get.fxtm.help/hc/en-gb If you need help, you can always get in touch with our Support Team (available 24/5) - we wish you successful trading! TERRIBLE WITHDRAWALsSlow withdrawal process. you have to remove your initial deposit through the first method you paid but not your earnings especially for nigerian traders. BE cautious Date of experience: February 22, 2024 Reply from FXTM Feb 26, 2024 Hello Xylyna. Since we're strictly monitored, we need to follow the rules set out by the jurisdictions we're regulated under. We also have certain Terms & Conditions when it comes to Withdrawals which you can find the details of right here: https://get.fxtm.help/hc/en-gb/articles/9343844393117-How-can-I-withdraw-my-money?utm_blocka=cs004 If you need help with a withdrawal, we're ready to help you. Please share details as requested so we can investigate and assist you. Frozen Oil Quote & They Blamed My InternetI was trading commodity USOIL on Friday and the ticker suddenly froze for no reason, all the other tickers were moving and when I contacted support & not only was the agent rude and very untrained, he said it was my internet and no one else complained even though I sent a video screen recording showing everything else moving, I lost a lot of money that day and even the position I closed at the frozen price, they're refusing to recheck for it's correct price. They advertise almost no spread for Advantage account with fees but give you 2pip spread and blame it on external quote. I am moving to XTB, and if you're serious about trading and making money without headache I'll advice you to leave this platform. Date of experience: March 01, 2024 Reply from FXTM Updated Mar 7, 2024 Hello Ebuka. We're sorry to read about this experience & we're here to investigate this issue in detail and help resolve this. We've requested to share your details since the Reference Number provided doesn't correspond with any Trading Account / MyFXTM Account details on our system. Please share the requested details so we can investigate this. no chat services ?i try to contact live chat on the site over 2 days now no repsonse is there any probelm with your contact support team i have tried telegram facebook live chat whatsapp no body is responding Date of experience: February 01, 2024 Reply from FXTM Feb 5, 2024 We're sorry to read about this experience, Aissam. We've requested you to share your details here so we can source your MyFXTM Profile and arrange for one of our specialists to contact you. Please share the details and we'll contact you directly to help resolve the issues you're facing. Beware of Fxtm.comEven the bank card is successful added and account also verified. Still my withdrawal is keep getting rejected. Be careful with fxtm.com, till you deposit money instantly will deduct from your bank account, when you withdrawal process it will get rejected. Rafi, Date of experience: January 23, 2024 Reply from FXTM Jan 24, 2024 Hello Rafi. We're sorry to hear about this situation. Our withdrawals are usually hassle-free but if there are any issues/delays, we do our best to resolve it as soon as we can. Please resubmit your withdrawal request through the other available payment methods for your region and we will arrange a specialist to contact you & guide you through this as well. Always remember that FXTM is on your side. Easy deposit , hard withdraw - Simple depositar , dificil retirarVery easy to deposit money but very difficult to withdraw it. They create a thousand problems by asking for all types of documents and this is very distressing. They may also say that it is for security but after they have verified the legitimacy of the person depositing, why stress ourselves by almost making ourselves believe that we are in the middle of a scam? I tried with a micro account to test the platform and after all the stress they caused me I will no longer deposit. Es muy fácil depositar dinero pero muy difícil retirarlo. Crean mil problemas pidiendo todo tipo de documentos y esto es muy angustiante. También pueden decir que es por seguridad, pero después de haber comprobado la legitimidad de la persona que deposita, ¿por qué estresarnos casi haciéndonos creer que estamos en medio de una estafa? Intenté con una micro cuenta para probar la plataforma y después de todo el estrés que me causaron ya no depositaré. Date of experience: February 06, 2024 Reply from FXTM Updated Feb 9, 2024 Hello Ralph. We do our best to make sure that the verification process is as hassle-free as possible. Please be assured that we follow these strict verification rules to ensure you have a safe trading experience with us. Keep in mind that we're also regulated by several international jurisdictions and we're obligated to follow the rules laid out by them. If you face any issues or need guidance during the verification process, you can check out our awesome Help Center here: https://get.fxtm.help/hc/en-gb where you'll find specific guides on how to complete the steps. You can also get in touch with our Live Chat Team through the website by clicking the orange chat bubble: https://www.forextime.com/ ROBBERS ARE HOLDING THIS COMPANYROBBERS ARE HOLDING THIS COMPANY. WORST BROKER IN MY ALL LIFE. ECN ACCOUNT IS FAKED .. DONT TRADE HERE. YOU WILL LOST YOUR MONEY IN MINUTES Date of experience: March 06, 2024 Reply from FXTM Mar 7, 2024 Hello Janjua. FXTM is an Internationally Regulated & Licensed Broker and we're strictly monitored and answerable for every transaction. We've requested to share your details since the Reference Number provided doesn't correspond with any Trading Account / MyFXTM Account details on our system. Please share the requested details so we can investigate this issue. This side allow me play pennyThis side allow me play penny. This help me to get experience without loosing a lot of money while first training. Also, the site make easy for me to have many option when deposit or withdrawal. With the help of Customer Support Representative (Ngo Duc) I am doing just fine. Date of experience: November 28, 2023 Reply from FXTM Dec 12, 2023 Thank you for sharing your honest feedback, Ty! FXTM always looks to improve our services so lovely clients like you enjoy a hassle-free trading experience with us. We'll share this feedback with our super Account Manager, Ngo Duc and we wish you Happy Trading! Great Account Manager enhances experienceHave been with FXTM for many years – recently Najib Atallah has taken over as my account manager – he is exceptional both in attitude and intent. A very good listener who understands concerns/requirements and makes every effort to alleviate the same on phone and/or follow up with a response on mail. He is extremely courteous and working with him has make the experience with FXTM extremely pleasant. May you have more of his tribe. Date of experience: November 30, 2023 Reply from FXTM Dec 12, 2023 Hello Aneel. Thank you for detailing your experience with our super-awesome Account Manager - Najib Atallah. FXTM always "gives you more" and this is reflected in the world-class support we offer our clients. Every member of our team is expertly trained to assist you so that your trading experience with us is hassle-free and more importantly, enjoyable! We wish you Happy Trading and please do reach out to us if you need any assistance. FXTM is the first and the best broker…FXTM is the first and the best broker i've ever traded with. Deposit and withrawals are easy and fast, they also give educational content on technical and fundamental analysis for the week ahead, exchange rate is also relatively favourable, their customer service is also top notch. There has been no issue with them at all since a opened a trading account with them. Kudos to them!! Date of experience: September 26, 2023 Reply from FXTM Oct 10, 2023 Thank you for the positivity, Adeola! We're super happy to know that you're enjoying your Trading Experience with FXTM. It's our aim to make sure our clients enjoy a hassle-free experience with us. We wish you Happy Trading! And if you need any assistance, we're here for you. FXTM is very good plateform for onlineFXTM is very good plateform for online trading .. Deposit and withrawals are easy and fast, they also give educational content on technical and fundamental analysis , their customer service are calling every week There has been no major issue with them at all since i started trading with them . only i feel that the R/O Swap is a little pit high . Date of experience: March 10, 2023 Reply from FXTM Updated Oct 19, 2023 Thank you for your honest feedback, Raafat and we're super glad to know that you're enjoying your trading experience with FXTM. We're proud of our low Trading Costs but we'll share your thoughts with our specialists since we're always looking to improve, because we're on the side of our clients. We wish you Happy Trading! Withdrawl experienceI had to withdraw part of my money, and I had difficulties with the procedure. The account manager, Najib Atallah made exceptional efforts to help me out. He understood my situation, articulated to me why there is difficulty from FXTM's side, and listed to me the various options I have. Then worked with me and the Backoffice relentlessy to get things resolved. I believe he is a great example of account manager that do care about customers and make them happy while at the same time, keep the company's procedures adhered. Date of experience: November 20, 2023 Reply from FXTM Nov 22, 2023 Hello Shmuel. We love hearing from our clients and we're super happy to know that your issues were resolved. FXTM is on your side and we make it a point to listen to clients & help fix any issues they may face. We'll pass on your message to our amazing Account Manager, Najib. Feedback like yours go a long way to encourage us & to look for ways to improve our processes - so that you enjoy a hassle-free trading experience with us! We wish you Happy Trading! I had withdrawal issues for daysI had withdrawal issues for days. After being contacted by wahab. He facilitated my payment and sorted it out for me with no stress or fuss. Wahab is reliable. Date of experience: January 08, 2024 Reply from FXTM Jan 16, 2024 Hello Bolaji! We're super happy to read that your issues were resolved and thank you for this awesome feedback. Always remember that FXTM is on your side and we're here to hear you out and help resolve any issues as soon as we can. We'll definitely share this with our super support agent, Wahab. We wish you successful trading! FXTM is a reliable and honest brokerFXTM is a reliable and honest broker. I am with them only short time and they have won my trust completely. It feels like , I am trading with some Govt. affiliated company. Customer support is awesome and their managers will call you for any suggestion. Thanks FXTM Date of experience: November 02, 2023 Reply from FXTM Nov 7, 2023 Hello Nitin! Thank you for this review and we're super glad to know that you're enjoying your trading experience with FXTM. "Govt. affiliated company" - well, FXTM is a strictly Regulated & Licensed International Broker and we follow strict protocols because the security of our clients' funds & identity is extremely important to us. This ensures that you have an amazing and more importantly, a "secure" trading experience with us. FXTM is on your side, Nitin and we wish you Happy Trading! If you require any assistance, please feel free to reach out to our Live Support Team through our website/app on the Chat Portal. Your money is safe here no doubt and…Your money is safe here no doubt and the support team here do their best to clarify your queries and simplify the difficult matter to understand it easily. Date of experience: February 17, 2024 Reply from FXTM Updated Feb 22, 2024 Thank you for your trust in us, Indranil. Always remember that FXTM is on your side and we're here to help you out with more info or if you need help resolving an unexpected issue. We wish you successful trading! Just a Little ThingFXTM has been fairly good so far with my experience with them. I only have one challenge with them which is minor though. Login in into my client area will always require I change my password every time even if I enter a correct password, their porta will still return me to the login page. quite frustrating experience. saving my password somewhere has always been a wasteful effort Date of experience: July 05, 2023 Reply from FXTM Jul 11, 2023 Hello David. Thank you for bringing this to our attention! This is not a usual practice and it is most likely a bug or glitch. Please get in touch ASAP with our Live Support Chat Team through our website and share the details of this and we'll investigate this further. We look forward to helping you with this inconvenience and to see you rating us higher. Love the wallet featureLove the wallet feature You get exactly what is advertised Lots of extra features such as FXTM Invest Would have gotten 5 stars if your live ECN spreads were a little closer to those on the equivalent demo account Date of experience: October 03, 2023 Reply from FXTM Updated Oct 10, 2023 Thank you for your honest feedback, Garry and we're glad to know that you're enjoying your Trading Experience with FXTM. We'll definitely share your thoughts with our specialists but keep in mind that the spreads we offer are floating and tend to fluctuate due to market conditions. You can also see the typical spread values on our Contract Specifications page here: https://www.forextime.com/trading-instruments/contract-specifications We wish you Happy Trading! And we hope to see you rate us 5-stars in the near future. fxtm wait long for payment verifymt4: 141145240 my account id verifed about 15/16 dasy ago. after i deposited & uploaded payment method document about 15 dasy ago. still they not approved my payment system for this i cannot withdrawal my fund daily i contact with live chat manager they daily gave just an asnwer as soom as possible . earlist will verify . I have made a priority request on your behalf and your account will be updated as soon as possible but they not verifed. i dont know why they try to scam with me Date of experience: August 01, 2023 Reply from FXTM Aug 4, 2023 Hello Md. We can see that verification steps were not completed (for example: Professional Experience request) because of which the verification was pending. Since FXTM is a licensed & regulated broker, we're legally required to complete all required verification steps before processing payments. Please be assured that we do this for the security of your funds & account. We can see that you have submitted the requested information and the verification process will continue. Please always remember to keep a check on your registered email inbox for any incoming emails from our team to ensure quick process of transactions. |
