Communication Competence Show
Communication competence is a complex construct that has been widely debated in the communication field. James McCroskey initiated this debate in the early 1980s when he discussed competence in terms of skills, performance, and effectiveness. These arguments then inspired Brian Spitzberg to develop a precise definition, which suggests that communication competence comprises three interdependent constructs: knowledge, skill, and motivation. In other words, communication competence refers to an individual’s knowledge, skill, and motivation to accomplish a particular goal. These are interdependent constructs, meaning that all three are needed to achieve communication competence. For example, an individual may possess the knowledge needed to accomplish a goal, but lack the skill or ability to do so. Likewise, an individual may be motivated to achieve a particular ... locked icon Sign in to access this contentSign in Get a 30 day FREE TRIAL
sign up today! In chapter 3 of Intercultural Competence, the authors give the reader a few tools that may be useful in improving intercultural competence. The tools are known as the BASICs of Intercultural Competence. BASIC stands for the Behavioral Assessment Scale for Intercultural Competence. The BASIC scale was developed by Jolene Koester and Margaret Olebe as a way to examine people’s communication behaviors, in order to provide suggestions as to how to improve their interactions with others. The dimensions of the BASIC scale include: Display of Respect, Orientation to Knowledge, Empathy, Interaction Management, Task Role Behavior, Relational Role Behavior, Tolerance for Ambiguity, and Interaction Posture. Display of Respect: The ability to show respect and positive regard for another person. The idea of respect is extremely important in society. From my experiences, when you are able to a show a person respect, the interactions with them are usually positive. When there is a lack of respect and feeling of entitlement on either side, communication is easily broken down. There have been instances where I felt as if I should be respect just as much as the person I’m talking to, but they felt otherwise based on discrimination factors such as age and race.  Orientation to Knowledge: The term people use to explain themselves and the world around them. The key to effectively communicating in regards to orientation to knowledge is to say what you mean. When interculturally communicating, one must remember that every does not speak the same way that you do. It is best to be straight forward and say exactly what is meant to avoid confusion. Empathy: The capacity to behave as though you understand the world as others do Empathy is important because it keep your lines of communication open to others. If you are perceived to understand where someone is coming from, communication will be more fluid Interaction Management: Skill regarding conversation Interaction management is very important in conversation. You should be able to speak in an engaging manor and know when to end a conversation based on verbal and nonverbal messages Task Role Behavior: Behaviors that involve the initiation of ideas related to group problem-solving activities The importance of task role behavior is that, as a society, we are forced to interact with one another, usually in a group setting. Being in a group setting, one must be able to get across their ideas and gain information without alienating their other group members. It is most effective to understand the work dynamic and practice active listening to determine what method will work best for the group to finish a task Rational Role Behavior: Behaviors Associated with interpersonal harmony and mediation Rational Role behavior incorporates empathy on a group level. You should be able to support your group members, dissolve conflict, and be able to compromise. All groups may not get along, but effective communication will help progress the group toward its goals. Tolerance for Ambiguity: The ability to react to new and ambiguous situations with little discomfort. Life is unexpected. To be able to handle what is thrown at you is a true sign of strength. The best way to react is in a calm manner, ready to adapt to the new challenges rather than become hostile, withdrawn, or sarcastic. The implications of mishandling ambiguity can cloud a situation and disrupt the nature of others Interaction Posture: The ability to respond to others in descriptive, nonevaluative, and nonjudgmental ways Responding to others in a nonevaluative and nonjudgemental way is another way to open the lines of communication. People will be able to feel more comfortable interacting with you when you don’t demonize them for having different attitudes, beliefs, and values than you do. What are the 3 characteristics of competent communication?To understand the answers to these questions, we should look at the 4 key characteristics of a competent communicator.. Self-awareness. Self-awareness involves knowing your own strengths and what you are good at as well as how you come off to others. ... . Adaptability. ... . Empathy. ... . Cognitive complexity.. What do competent communicators consider when communicating with people from different cultures?There are numerous components of ICC. Some key components include motivation, self- and other knowledge, and tolerance for uncertainty. Initially, a person's motivation for communicating with people from other cultures must be considered.
How can you say that someone is competent in communication?Competent communicators are able to assess what is going to be appropriate and effective in a given context and then modify their behaviors accordingly. That ability is important because what works in one situation might be ineffective in another.
Who is someone you consider to be a competent communicator?A competent communicator has the knowledge about how to communicate effectively and appropriately and the ability to use that knowledge to communicate in various communication contexts. Competent communicators are prepared, clear, punctual, concise, respectful, and ethical.
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