Social classes show distinct product and brand preferences in all the following areas EXCEPT

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Highlights

Huge potential for marketers that implement AI, VR technologies.

Customer engagement behaviors and customer journeys enhanced via SMM.

Importance of ethical practice and explainability in use of AI and ML.

Trust is positively impacted via the cultivation of customer engagement.

eWOM overload can be mitigated by applying new tools and mechanisms.

Abstract

The use of the internet and social media have changed consumer behavior and the ways in which companies conduct their business. Social and digital marketing offers significant opportunities to organizations through lower costs, improved brand awareness and increased sales. However, significant challenges exist from negative electronic word-of-mouth as well as intrusive and irritating online brand presence. This article brings together the collective insight from several leading experts on issues relating to digital and social media marketing. The experts’ perspectives offer a detailed narrative on key aspects of this important topic as well as perspectives on more specific issues including artificial intelligence, augmented reality marketing, digital content management, mobile marketing and advertising, B2B marketing, electronic word of mouth and ethical issues therein. This research offers a significant and timely contribution to both researchers and practitioners in the form of challenges and opportunities where we highlight the limitations within the current research, outline the research gaps and develop the questions and propositions that can help advance knowledge within the domain of digital and social marketing.

Keywords

Artificial intelligence

Augmented reality marketing

Digital marketing

Ethical issues

eWOM

Mobile marketing

Social media marketing

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© 2020 The Authors. Published by Elsevier Ltd.

Related Questions

  • Q7:

    A(n)________ is the person who offers informal advice or information about a specific product or product category,such as which of several brands is best or how a particular product may be used. A) reference group B) opinion leader C) family of procreation D) social factor E) anchoring heuristic

  • Q8:

    A person's ________ consist(s)of all the groups that have a direct (face-to-face)or indirect influence on his/her attitudes or behavior. A) culture B) subculture C) psychographics D) reference groups E) demographics

  • Q9:

    A major shift in buying patterns is an increase in the amount of dollars spent and the direct and indirect influence wielded by ________. A) the wife B) the husband C) the parent D) the child E) joint decision making

  • Q10:

    ________ is defined as being relatively homogeneous and enduring divisions in a society,which are hierarchically ordered and whose members share similar values,interests,and behavior. A) Culture B) Subculture C) Social class D) The family E) A group

  • Q11:

    A child growing up in the United States is exposed to all of the following values EXCEPT ________. A) achievement and success B) activity C) efficiency and practicality D) the importance of the group in daily life E) freedom

  • Q13:

    ________ is a set of distinguishing human psychological traits that lead to relatively consistent and enduring responses to environmental stimuli. A) Image B) Personality C) Beliefs D) Heredity E) Culture

  • Q14:

    Consumers today are experiencing a time famine because of their busy lifestyles.One way to avoid the difficulties of time famine,which is of particular interest to marketers,is ________. A) to set fewer goals B) to multitask C) to give in to personal burdens D) to report frustration to management E) to develop a callous attitude toward marketers

  • Q15:

    ________ portrays the "whole person" interacting with his or her environment. A) Attitude B) Reference group C) Lifestyle D) Culture E) Subculture

  • Q16:

    If a direct-mail marketer wished to direct promotional efforts toward the family of ________,efforts need to be directed toward parents and siblings of the family members. A) orientation B) procreation C) immediacy D) intimacy E) reference

  • Q17:

    The fundamental determinant of a person's wants and behavior is the person's ________. A) psyche B) national origin C) culture D) peer group E) family tree

What is the most basic cause's of a person's wants and behavior?

Culture is the Most Basic Cause of a Person's Wants and Behavior.

What are defined as smaller cultural groups of people with shared value systems based on common life experiences and situations?

Each culture contains smaller subcultures,or groups of people with shared value systems based oncommon life experiences and situations. Subcultures include nationalities, religions, racial groups,and geographic regions.

Is the tendency to retain information that supports one's attitudes and beliefs?

Confirmation bias is the tendency to search for, interpret, favor, and recall information in a way that confirms or supports one's prior beliefs or values.

Is the study of how individuals groups and organizations select buy use and dispose of goods?

Consumer behavior is the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services.

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