Name two factors that could make service design much different from product design

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Filled Notes For Chapter 4: Product and Service Design: Key Concepts

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Chapter 4 Notes

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a. The term "life cycle" refers to a sequence of stages of demand that products or services go through. A typical sequence consists of introduction, growth, maturity, and decline.
b. Efforts to improve design may depend on the stage of the life cycle: In the early stages, there is a greater potential for returns than there is in later stages. Moreover, many design changes can be anticipated early during the life cycle as familiarity with the product or service increases.
c. Student answers will vary. Three new uses for baking soda could include any of the following: antacid, deodorant, toothpaste, face scrub, diaper rash treatment, and odor remover.Three new uses for duct tape could include any of the following: to remove warts, to protect glass from shattering in storms, to remove unwanted body hair, and to cover big cuts. Three new uses for vinegar could include any of the following: to clean office and personal items, to unclog drains, to get rid of odors, and to remove stickers.

Differences between service design and product design:
a. Products are generally tangible; services are generally intangible. Consequently, service design often focuses more on intangible factors (e.g., peace of mind, ambiance) than does product design.
b. Services are often produced and received at the same time (e.g. a haircut, a car wash). Thus, there is less latitude in finding and correcting errors before the customer has a chance to discover them. Consequently, training, process design, and customer relations are particularly important.
c. Services cannot be inventoried. This poses restrictions on flexibility and makes capacity design very important.
d. Services are highly visible to consumers and must be designed with that in mind; this adds an extra dimension to process design, one that usually is not present in product design.
e. Some services have low barriers to entry and exit. This places additional burden on service design to be innovative and cost-effective.
f. Location is often important to service design, with convenience as a major factor. Hence, design of services and choice of location often are closely linked.

Life cycle assessment, also known as life cycle analysis, is the assessment of the environmental impact of a product or service throughout its useful life. For products, this "cradle to grave" analysis takes into account impacts in every phase of a product's life cycle, from raw material extraction from the earth, or the growing and harvesting of plant materials, through fabrication of parts and assembly operations, or other processes used to create products, as well as the use or consumption of the product, and final disposal at the end of a product's useful life. It also considers energy consumption, pollution and waste, and transportation in all phases. Although services generally involve less use of materials, life cycle assessment of services is nonetheless important because services consume energy and involve many of the same or similar processes that products involve.

The goal of life cycle assessment is to choose products and services that have the least environmental impact while still taking into account economic considerations.

Name two factors that could make service design much different than product design.

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What is the two factors that could make service design much different from product design?

How is a service design different from a product design?

What are the differences between product and services?

What are some of the factors that cause Organization to design their products or services?