Excel for Microsoft 365 Word for Microsoft 365 Outlook for Microsoft 365 PowerPoint for Microsoft 365 Access for Microsoft 365 OneNote for Microsoft 365 Publisher for Microsoft 365 Visio Plan 2 Excel 2021 Word 2021 Outlook 2021 PowerPoint 2021 Access 2021 Project Professional 2021 Project Standard 2021 Publisher 2021 Visio Professional 2021 Visio Standard 2021 Office 2021 OneNote 2021 Excel 2019 Word 2019 Outlook 2019 PowerPoint 2019 Access 2019 Project Professional 2019 Project Standard 2019 Publisher 2019 Visio Professional 2019 Visio Standard 2019 Office 2019 Excel 2016 Word 2016 Outlook 2016 PowerPoint 2016 Access 2016 OneNote 2016 Project Professional 2016 Project Standard 2016 Publisher 2016 Visio Professional 2016 Visio Standard 2016 Office 2016 Excel 2013 Word 2013 Outlook 2013 PowerPoint 2013 Access 2013 OneNote 2013 Project Professional 2013 Project Standard 2013 Publisher 2013 Visio Professional 2013 Visio 2013 Office 2013 Microsoft 365 for home Office for business Office 365 Small Business Microsoft 365 admin Office 365 operated by 21Vianet Office 365 operated by 21Vianet - Small Business Admin Office 365 operated by 21Vianet - Admin Project Standard 2010 Publisher 2010 Visio Premium 2010 Visio Standard 2010 InfoPath 2010 InfoPath 2013 Office 365 Germany - Enterprise Office 365 Germany - Enterprise admin SharePoint Workspace 2010 More...Less
If a Office application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. When you’re done, you might need to restart your computer.
The steps to access the repair tool vary depending on your operating system.
- Right-click the Start button
(lower-left corner) and select Apps and Features on the pop-up menu.
- Select the Microsoft Office product you want to repair and select Modify. Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
- Depends on your Office installation type (Click-to-run or MSI-based), you'll see the following options to proceed with the repair. Follow the steps for your installation type. Click-to-run In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.) MSI-based In Change your installation, select Repair and then click Continue.
- Follow the instructions on the screen to complete the repair.
- Right-click the Start button (lower-left corner) and select Installed apps on the pop-up menu.
- Select the Microsoft Office product you want to repair, click the ellipses, and select Modify.
Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
- Depends on your Office installation type (Click-to-run or MSI-based), you'll see the following options to proceed with the repair. Follow the steps for your installation type.
- Click-to-run
In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
- MSI-based In the Change your installation window, select Repair and then click Continue.
- Click-to-run
In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
- Follow the instructions on the screen to complete the repair.
Running Repair didn't help. Now what?
If running Repair didn't help, use this tool to completely uninstall Office and then reinstall it.
- Select the button below to download and install the Office uninstall support tool. Download
- Follow the steps below to download the uninstall support tool according to your browser.
Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open. Edge or Chrome
- In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.
Edge (older) or Internet Explorer
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
- In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
- In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.
- Select the version you want to uninstall, and then select Next.
- Follow through the remaining screens and when prompted, restart your computer. After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
- Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool. Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Office 2013
Need more help?
Want more options?
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.