You can put your iOS device in recovery mode, then restore it using your computer. You may need to use recovery mode to restore your device in the following situations: - Your computer doesn't recognise your device or says it's in recovery mode.
- If your screen is stuck on the Apple logo for several minutes with no progress bar.
- You see the recovery mode screen.
Find out what to do if you see the progress bar on your screen for several minutes. Put your device in recovery mode and set it up again
- Make sure your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
- Connect your device to your computer with a USB cable.
- On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
- Keep your device connected and wait until the recovery mode screen appears:
- Locate your device on your computer. When you see the option to Update or Restore, choose Update. Wait for your computer to download the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.
- After the Update or Restore process has finished, set up your device.
Get more help
- If you see an error when you update or restore your iPhone or iPod, find out what to do.
- If you can’t update or restore your device with recovery mode, you can't use recovery mode because of broken buttons or your device is stuck in Activation Lock, contact Apple Support.
Published Date: September 19, 2023 You can now upvote or downvote replies and User Tips, depending on whether or not they’re helpful. Learn more about the recent changes to the way you can Vote in the Apple Support Community. You can now upvote or downvote replies and User Tips, depending on whether or not they’re helpful. Learn more about the recent changes to the way you can Vote in the Apple Support Community. Related Article: How to factory reset your iPhone, iPad, or iPod touch Looks like no one’s replied in a while. To start the conversation again, simply ask a new question. Iphone 3Gs reset has taken 24 hours so far and is still ongoing?! How much longer should I wait? Can I reset the reset process somehow? You can put your iOS device in recovery mode, then restore it using your computer. In these situations, you might need to use recovery mode to restore your device: - Your computer doesn't recognize your device or says it's in recovery mode.
- If your screen is stuck on the Apple logo for several minutes with no progress bar.
- You see the recovery mode screen.
Learn what to do if you see the progress bar on your screen for several minutes. Put your device in recovery mode and set it up again
- Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
- Connect your device to your computer with a USB cable.
- On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
- Keep your device connected and wait until the recovery mode screen appears:
- Locate your device on your computer. When you see the option to Update or Restore, choose Update. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.
- After the Update or Restore completes, set up your device.
Get more help
- If you see an error when you update or restore your iPhone or iPod, learn what to do.
- If you can’t update or restore your device with recovery mode, you can't use recovery mode because of broken buttons, or your device is stuck in Activation Lock, contact Apple Support.
Published Date: September 18, 2023 | 
