Sometimes the Code42 app can't make a network connection even if the Internet appears to be working. This is because the Code42 app relies on specific ports to be open. This article describes how to test connectivity on the correct ports to rule out problems with firewalls, anti-virus products, or other network issues. This article describes the
following tools to check network connections: What are ports?Ports are specific doorways for Internet traffic to travel through. If your computer were a building, ports would be numbered doors leading outside. If a door is locked, you can't get out. The Code42 app needs to open two specific doors: #443 and #4287. Other applications on your computer use other doors. So if your email and the Internet work, but the Code42 app does not, you should make sure that the proper ports are unlocked. Before you beginTo troubleshoot a connection, you need to know the addresses and ports you are attempting to connect to. If you do not know the addresses and ports for your Code42 instance, contact your Code42 administrator or our Customer Champions. When troubleshooting your network connection, it is important to test all of the addresses and ports used by your Code42 app to connect to the Code42 server. The examples later in this article use address clients.us.code42.com ; in addition to this address, make sure to test all of the addresses that the Code42 app uses. Following are common addresses and ports:
Ensure port 4287 is open PowerShell (Windows only)PowerShell is a scripting tool for Windows. Windows PowerShell comes installed by default in Windows.
If the connection passes, a TcpTestSucceeded: True message displays similar to the following: ComputerName : clients.us.code42.com RemoteAddress : 192.0.2.0 RemotePort : 4287 InterfaceAlias : Ethernet0 2 SourceAddress : 192.0.0.0 TcpTestSucceeded : TrueIf the connection fails, a failure message displays, for example: WARNING: TCP connect to (192.0.2.0 : 4287) failedIf the connection fails, troubleshoot the failed connection. Netcat (Mac and Linux only)Netcat is a networking utility for reading from and writing to network connections using TCP or UDP. It is installed by default on Mac and Linux. Mac
If the connection passes, a success message displays similar to the following: Connection to clients.us.code42.com 4287 port [tcp/https] succeeded!If the connection fails, a failure message displays, for example: nc: connectx to clients.us.code42.com port 4287 (tcp) failed: Operation timed outIf the connection fails, troubleshoot the failed connection. Linux
If the connection passes, a success message displays similar to the following: Connection to clients.us.code42.com 4287 port [tcp/https] succeeded!If the connection fails, a failure message displays, for example: connect to clients.us.code42.com port 4287 (tcp) failed: Connection timed outIf the connection fails, troubleshoot the failed connection. TelnetTelnet is a protocol to provide communication over the Internet or a LAN a using a virtual terminal connection. It is installed by default on Linux and older Mac operating systems, but must be installed on Windows and macOS High Sierra 10.13 and later.
If Telnet successfully connects, a message displays similar to the following:
If the connection fails, troubleshoot the failed connection. Install TelnetInstall Telnet on WindowsTelnet is not installed by default on Windows; if you try to run it you will get the message "'Telnet' is not recognized as an operable program or batch file." To install Telnet:
Install Telnet on MacintoshTelnet is not installed on macOS High Sierra 10.13 and later. To install Telnet:
Troubleshoot a failed connectionIf you cannot connect, you may see one of the following messages, some other message, or no response:
If your test did not connect to the other computer, your issue is caused by the computers or network configuration, not by the Code42 app. Check the following common causes of this issue:
Further isolate the issue Related topics
How can I test my Internet connection?There are plenty of apps and websites that will test the speed of your connection. Some of the more popular speed test services include Speedtest.net, Fast.com or CloudFlare. Whether you install an app or use a website, it's a good idea to run the test a few times to get a sense of your connection's performance.
What is network connectivity test?Connectivity Tests is a diagnostics tool that lets you check connectivity between network endpoints. It analyzes your configuration and, in some cases, performs live data plane analysis between the endpoints.
How do you check connectivity issues?Test connectivity Ping a remote device to test connectivity.. Find out your IP address You can find IP details about your device to check for any misconfigurations.. Reset your IP address You can use the tool to refresh your IP address and get a new one to check for a DHCP error.. What test should you use for connectivity problems?To test basic TCP/IP connectivity between two hosts, you can use the ping command. You can also use the tracert command on a Windows computer or traceroute on Linux to view the actual path that network traffic takes between two hosts.
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